Pottawattamie County Recognizes 911 Professionals During Public Safety Telecommunicators Week

Posted April 14, 2026
Posted by Sheriff's Office and Public Relations

Pottawattamie County is proud to recognize the dedicated professionals of its Emergency Communications Center during Public Safety Telecommunicators Week, April 12–18, 2026. The Pottawattamie County Board of Supervisors has issued a proclamation recognizing the vital role Public Safety Telecommunicators play in protecting life and property, as well as supporting first responders in the field. 

This week honors the individuals who serve as the first point of contact in emergencies, those who answer the call, gather critical information, and coordinate life-saving responses for law enforcement, fire, and emergency medical services. 

While their work often happens behind the scenes, and it’s rare for individuals to meet the person behind the phone or radio, the impact of 911 dispatchers is immediate and profound.  

To help tell the story of the team behind the headsets, members of Pottawattamie County Sheriff’s Office 911 Division were invited to share insight into their work and experiences. 

Throughout the various answers, one theme came through clearly: our dispatchers are multitasking masters who keep it together regardless of what’s happening on the other end of the line. 

“We stay calm when everyone else is losing it.” 

Dispatchers are trained to manage high-stress, rapidly evolving situations while providing reassurance and clear direction to callers in crisis. 

“You have the opportunity to make a difference every single shift.”  

Team members also highlighted the strength of their unit and the importance of collaboration in their day-to-day work. 

“It’s the people that keep me coming back. Everyone here has each other’s backs.” 

The 2026 national theme for Public Safety Telecommunicators Week, “All Stars,” reflects the exceptional skill, commitment, and teamwork required in this profession. 

When reflecting on what “All Stars” means within the Pottawattamie County 911 Division, one team member shared: 

“Our ability to pull together and work as a team no matter the situation.” 

Others emphasized a shared commitment to growth and service. 

“The dedication to always improving how we serve the public.” 

From adapting to new technologies and procedures to handling emotionally difficult calls, Pottawattamie County’s 911 professionals demonstrate dedication that goes far beyond the headset. 

“I have the potential to change someone’s day for the better. It’s not about recognition; it’s about knowing that I could have an impact during someone’s worst day.” 

Public Safety Telecommunicators are the critical link between the community and emergency responders. And though their faces may not be seen, their voices are never forgotten. 

Pottawattamie County extends its sincere gratitude to all 911 professionals for their service, compassion, and unwavering commitment to the community.