Jobs Rental Shop Team Member

Summary

Pottawattamie County Conservation is announcing the hiring of part-time seasonal Rental Shop Team members. This position will run through the duration of the ski season.  

Individuals in this position will work with the Rental Shop Team Lead, Rental Shop Manager and Site Manager to ensure the equipment rental shop performs to meet the expectations of guests, while keeping guest safety a priority.

Essential Functions

Rent ski and snowboard equipment based on industry standards.

Fit boots to skiers and snowboarder’s feet, selecting correct sizes according to guest information utilizing the equipment rental form.

Assist guests with aspects of rental experience, including but not limited to, selecting rental equipment, completing rental forms.

Complete proper documentation on all rental agreement forms.

Clean shop and work areas, to maintain a safe working environment.

Check all safety equipment daily for proper function.

Always use all safety equipment and procedures. Be aware of the safety of people always working around machines and equipment.

Report any existing or potential safety hazard to supervisor immediately.

Operate machinery in a safe and careful manner to avoid damage to the machines and to protect from damage.

Perform opening and closing procedures for Rental Shop daily.

Maintain a neat and well displayed rental shop daily.

Accurately fitting guests with rental equipment helmets, and boots

Ensure proper return of all rental equipment, maintain log in/out paperwork, document all missing equipment and broken. 

Provide excellent customer service, even when the work environment may become stressful and business levels are higher than average.

Effectively interact with all management staff and co-workers across all departments to support progress toward the overall organizational goals and objectives.

Additional tasks include but not limited to, shoveling snow on patio and deck, take out the trash, vacuum, clean the restrooms, gather equipment from outside, dry all ski and snowboard boots, put away rental equipment, wipe counters and stanchions. 

Work with other departments when needed.

Essential Knowledge, Experience, and Ability

Outstanding customer relations skills

Alertness, precision, problem solving, concentration, judgment, patience, oral and written communication skills are necessary abilities.

Ability to establish and maintain effective working relationships and good rapport with individuals of all ages including supervisors, colleagues, children, and the public.

Essential Education, Certification, and/or Licenses

Must be fourteen (14) years old at the time of hire. 

A minimum of three (3) months of customer service experience. 

Retail or rental experience preferred. 

Must be reliable, punctual and have own transportation. 

Basic technical knowledge of skis, snowboards, boots, and bindings.

Flexibility to work during evenings, weekends, and holidays