Jobs 911 Telecommunicator

Summary

A career working as a 911 Telecommunicator is not only challenging, but extremely rewarding. Many say it is a calling.

The Pottawattamie County Sheriff's Office is looking for dedicated individuals who value integrity and leadership to serve the citizens of Pottawattamie County. 911 Telecommunicators work directly with the public, law enforcement, fire departments, and various other public safety agencies to provide both emergent and non-emergent responses to incidents within our County.

 Individuals in this role are passionate about giving back to the community and have the ability to multi-task and remain calm and professional in a variety of situations.

Hear from some of our dedicated 911 Telecommunicators!


Pottawattamie County offers employees a strong benefit plan at a reasonable cost. Our benefit offerings include health, dental, vision, life insurance, long-term disability, and other voluntary benefits.
 
To highlight some of our amazing benefits:
 

• We offer a family plan at $218.30 per month cost to the employee, with an additional $30 savings if the employee participates in the wellness program.
• $500 family deductible
• 100% employer paid long-term disability coverage
• Premium free dental coverage
• generous paid time off; sick leave and vacation leave
• IPERS retirement; Unlike benefits from other retirement plans, IPERS benefits aren’t tied to the performance of the stock market. With IPERS, you don’t need to make complicated investment decisions for your retirement dreams to become a reality.

Schedule:
Hours of work are 12-hour shifts; 6:00 AM to 6:00 P.M. or 6:00 P.M. to 6:00 A.M. Employees will enjoy every other Friday, Saturday, and Sunday off!

Hiring Process:
Selected applicants will be required to pass all phases of the hiring process that are listed below before final employment. If you are a veteran and qualify for veteran’s preference points, you will be required to provide a copy of your DD-214; you may attach to your application.

1. CritiCall Testing - A Computer-based exam simulating the job skills necessary to be a successful 911 Telecommunicator; testing can last up to two (2) hours. To learn more, click here.
2. Completion of background packet
3. 1st interview with subsequent observation and 2nd interview
4. Computerized Voice Stress Analysis (CVSA) and/or polygraph
5. Medical and drug screen – includes vision and hearing test
6. Psychological Exam

Essential Functions

Dispatches law enforcement, fire and emergency medical services personnel in adherence with established policies and procedures while simultaneously tracking and documenting current status of personnel and equipment dispatched.

Answers incoming emergency and non-emergency calls, obtaining required and pertinent information needed for a safe and efficient emergency or non-emergency response; makes referrals as appropriate. Maintains awareness of surrounding activities involving other telecommunications operators and provides assistance as appropriate.

Operates various software programs related to providing support to authorized public safety personnel and agencies in accordance with local, state and federal regulations.

Maintains records in accordance with established procedures.

Participates in special projects and assignments directly related to the mission operations and/or maintenance of the Center.

Performs other duties as directed or as the situation dictates.

Essential Knowledge, Experience, and Ability

Ability to meet minimum hiring standards as established by the employer.

Knowledge of and/or ability to learn street locations and common places in Pottawattamie County and surrounding communities and cities.

Ability to learn the care and operation of the Communications Division equipment and software.

Ability to learn the policies, operating procedures and methods utilized in the operations of the Communications Division.

Ability to read, write and speak the English language proficiently and communicate clearly and effectively, both orally and in writing. Ability to follow oral and written instructions.

Ability to perform job duties efficiently and with a keen sense of accuracy and attention to detail while managing frequent interruptions.

Ability to deal tactfully and efficiently with the general public, including those who are frightened, incoherent, hostile, under great stress or other related circumstances while simultaneously being able to respond rapidly, effectively and with sound judgement in emergency situations while maintaining a high level of productivity during periods of stress or high activity.

Ability to handle and maintain information of a confidential and sensitive nature.

Essential Education, Certification, and/or Licenses

Must be 18 years of age and be a graduate of an accredited high school or possess an equivalency certificate (GED).

Must obtain required certifications and licenses within a timeframe as established by the employer and maintain throughout the duration of employment.

Must attend continuing education training programs and meet all standards set forth by Federal and State of Iowa Law and as set forth by the employer.