Jobs Volunteer and Facilities Coordinator
$19.49 - $24.09/hour
Hitchcock Nature Center; 27792 Ski Hill Loop, Honey Creek
SummaryResponsible for the management and maintenance of the Pottawattamie Conservation volunteer program and the management and oversight of the rental facilities, welcome desk, and gift shop at the Loess Hills Lodge at Hitchcock Nature Center. Work should be performed under but with limited supervision of the Conservation Director and Operations Supervisor.
To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable an individual with disabilities to perform the essential functions.
Recruit, interview, match, train, schedule, supervise, and retain volunteer staff for Pottawattamie Conservation with a focus on the needs of the Loess Hills Lodge at Hitchcock Nature Center.
Develop and implement effective volunteer recruitment strategies.
Coordinate and schedule volunteer coverage for available shifts at the Loess Hills Lodge Welcome Desk and provide occasional assistance with volunteer scheduling at the various Pottawattamie Conservation parks and with the Natural Areas Management and Environmental Education programs.
Work with staff to assign and implement volunteer-led assistance projects.
Maintain documentation of volunteers’ activities and hours and prepare monthly reports for review by Operations Supervisor, Executive Director, and County Conservation Board.
Ensure Welcome Desk is stocked with all needed materials to support scheduled volunteers and staff
Develop and maintain continuing education training programs for volunteers as appropriate for their particular roles within Pottawattamie Conservation.
Develop and maintain volunteer recognition and rewards program and volunteer appreciation events
In coordination with the Operations Supervisor, develop, track, and prioritize the volunteer program budget.
Maintain consistent and constructive contact with volunteers to encourage volunteer engagement
Assist with staffing visitor welcome desk at Hitchcock Nature Center to serve as ambassador of mission by greeting visitors, answering phones, monitoring materials (e.g. brochure rack stocked, equipment check out, such as snowshoes, GPS units).
Perform other duties as assigned or as situations dictate.
Promote and oversee all aspects of Loess Hills Lodge room rentals to include room showings, rental inquiries, receipt of payment and room deposits, ensuring preparedness of rental rooms, and coordinating room availability with Hitchcock Nature Center staff.
Update shared Outlook calendar with all rental and room reservation requests.
Manage and maintain the Loess Hills Lodge gift shop, Welcome Desk, and gallery including staff scheduling, inventory management and ordering, and basic accounting procedures for balancing credit card sales and money drawer.
In cooperation with the Promotions and Communications Coordinator, update and maintain the webpages dedicated to Loess Hills Lodge rental rooms and volunteer support on the Pottawattamie Conservation website.
Support Administrative Assistant with the processing of park memberships and the balancing of credit card sales for Pottawattamie Conservation.
Work with Operations Supervisor and Executive Director to design, implement, and update policies and procedures for public behavior in Pottawattamie Conservation buildings and campuses (e.g. policies and expectations related to minimizing the spread of COVID-19 inside and around the Loess Hills Lodge).
In coordination with the Operations Supervisor, develop, track, and prioritize the gift shop inventory and budget.
With the assistance from the Operations Supervisor, identify and implement necessary procedural and operational updates for the Loess Hills Lodge rental procedures, Welcome Desk, exhibit gallery, and gift shop.
Assist with completing daily tasks for Loess Hills Lodge Welcome Desk checklist when volunteers and staff are not staffing the welcome desk, including spot cleaning of exhibits and entry area, brochure restocking, oversight of gallery exhibits when in use by the public, and regularly monitoring restrooms.
Update and maintain seasonal displays in the Loess Hills Lodge.
Coordinate with environmental education staff on the development and implementation of educational and informational displays in the Loess Hills Lodge.
Perform other duties as assigned or as situations dictates
The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Attendance at work is an essential function of this position. Work is generally performed at Hitchcock Nature Center; however incumbent may have to assist with outdoor programs, which may require considerable hiking over uneven ground. An incumbent must also have the ability to transport themselves to and from various locations throughout the county parks and surrounding jurisdictions.
Duties also require the ability to tolerate an indoor and outdoor work environment that includes contact with dirt, dust and sun exposure. An incumbent must have the ability to frequently lift, push, pull and/or carry equipment, supplies and other materials weighing up to 10 lbs., and to occasionally lift, push, pull and/or carry equipment, supplies and other materials weighing up to 25 lbs. An incumbent must also possess the hand-eye coordination and manual dexterity necessary to use hands and arms to reach, finger, handle, grasp, and feel, and operate the following: vehicles, computers, and any other pieces of equipment that are used to perform the essential functions of the job.
Work hours may occasionally be required before or after business hours including some weekends. Vision abilities, correctable to normal ranges, include close vision, distance vision, peripheral vision, depth perception and the ability to adjust focus. Communication abilities include the ability to talk and hear within normal ranges.
Work requires interaction with the general public and may be stressful when dealing with time constraints.
Essential Knowledge, Experience, and Ability
Flexibility required as position requires working with staff and volunteer schedules, and the general public within variable work environments and settings. High level of professionalism and courteousness when dealing with staff, members of the public, and volunteers. Strong ability to understand and convey the mission and goals of Pottawattamie Conservation. Works well in both independent and team settings. Must possess excellent oral and written communication skills. High attention to detail is critical for this position. Prior experience managing teams is a plus. Prior experience in a retail setting will be favored. Knowledge of the outdoors and natural environments of western Iowa is a plus. Knowledge of and experience with website maintenance is a plus. Ability to communicate tactfully and courteously with others as well as ability to communicate effectively to groups and individuals in both formal and informal situations. Must be proficient in Microsoft Office suite. Ability to utilize accounting/bookkeeping principles and procedures in order to reconcile documents and balance expenditure accounts as well as handle cash. Desktop publishing experience is preferred (PC-based Adobe Photoshop, MS Publisher and/or Illustrator desirable). Familiarity with established and novel forms of social media and related technology. Must be able and willing to effectively balance the demands of multiple overlapping projects. The nature of this position will require a flexible schedule based on the weekly volunteer schedule. This includes working some weekends and occasional evenings. Ability to get to and from job site in all types of weather conditions. Ability to accurately prepare and maintain basic departmental records and reports. Ability to convey enthusiasm about the volunteer program. Develop strategies to convert visitors to members and to minimize attrition. Ability to establish and maintain effective working relationships with supervisors, fellow employees, various organizations and the general public. Ability to post numerical data accurately. Ability to perform job duties with thoroughness, accuracy and attention to detail.
Essential Education, Certification, and/or Licenses
Minimum QualificationsTwo- or four-year degree in Marketing, Communications, Public Relations, Human Resources, Hospitality, Administration or related field preferred; however, candidates possessing high school diploma and an equivalent combination of experience and training that has provided the required knowledge, skills and abilities will be strongly considered.
Obtain State of Iowa CPR and First Aid Certification within 6 months of hire.
Valid driver's license.
I was fortunate to become part of the Pottawattamie County family in 2014. I haven't wanted to work any other place since. The personnel I've come to know have truly become like family.
6 Years with Pottawattamie County