Jobs Front Office Manager - Mt. Crescent

Department
Conservation

Salary
$14 - $16/hour

Status
Seasonal

Location
Mt. Crescent Ski Area; 17026 Snowhill Lane, Honey Creek

Posted
10/13/2022
Apply Online

Summary

Pottawattamie County Conservation is announcing the hiring of a full-time seasonal Front Office Manager. This position will run through the duration of the ski season. 

An individual in this position will supervise the front office operations such as scheduling staff, ticketing, lesson booking, responding to emails, answering phones, and opening/closing duties. The Front Office Manager will work with the Site Manager to ensure the front office performs to meet the expectations of guests, while keeping efficiency and accuracy in the forefront. 



Essential Functions

Oversee all aspects of front office operations including, but not limited to, ticket sales, guest services (emails, phone calls, inquiries), scheduling, group sales, season passes, and resolution of guest issues.


Assist in hiring seasonal front office staff in collaboration with the Site Manager.


Facilitate and organize the pre-season, and ongoing training of front office staff, including all aspects of the front office such as POS machine, close out the POS terminal, balancing the cash drawer, filling out all paperwork necessary to accurately account for sales.


Responsible for scheduling of front office employees to meet demand based on hours of operation, special events, and level of business. Collaborate with other departments and Site Manager for creating more functional schedules.


Keeping track of all front office supplies and retail items. Notify Site Manager of the need to order items.

Ensure that proper documentation of all training is complete, and records are filed correctly. 

 

Supervise front office staff members, including supervision of daily activities and operations within the front office based on demand. Delegation of daily job assignments keeping in mind business levels and customer needs.


Full knowledge of emergency procedures and protocols with the ability to train office staff on these procedures.


Assist guests with all aspects of ticketing including, but not limited to, lift tickets, rental equipment, retail merchandise, season passes, and ski and snowboard school.


Ability to perform all opening and closing tasks daily.

 

Be well-informed of all resort information, work closely with other departments to collaborate on business levels, group business & special events.

 

Maintaining an orderly and clean work environment. Maintain a neat and well displayed front office.

Provide excellent customer service.

Effectively interact with all management staff and co-workers across all departments to support progress toward the overall organizational goals and objectives.

 

Work with other departments when needed and perform other duties as assigned.

 

Essential Knowledge, Experience, and Ability

1-2 years of experience working in the snow sports industry or hospitality.

1-2 years of experience supervising other employees.

Ability to communicate effectively, both orally and in writing.

Ability to understand and follow both oral and written instructions.

Ability to work both indoors and outdoors.

Ability to use Microsoft Office programs such as Word and Excel.

Ability to follow policies and procedures.

Demonstrates ability to work as a team and can foster a positive, fun, and safe work environment. 

Must work well under pressure

Essential Education, Certification, and/or Licenses

Must be eighteen (18) years old at the time of hire.

Prior Front Office experience is preferred as well as prior supervisor experience.

Must be reliable, punctual and have own transportation.

Flexibility to work during evenings, weekends, and holidays.

I chose to work for Pottawattamie County because I knew it could be a place where I could spend the rest of my career.  They provide great benefits and are very competitive with wages.

Matt, Jail Maintenance Worker II
Buildings and Grounds
5 Years with Pottawattamie County