Jobs Communications Dispatcher/Telecommunications Operator (911 Dispatcher)

Communications (911)

$21.28 - $28.54/hour


Courthouse: 227 South 6th Street, Council Bluffs

Apply Online


Do you have a passion for helping your fellow citizens?

Pottawattamie County Sheriff’s Office/Communications Division is seeking dependable, assertive, dedicated individuals who have integrity and leadership to enhance the lives of others, through service by becoming a Telecommunications Operator that will go above and beyond the call of duty.

This position is responsible for providing citizens with the highest quality of service by ensuring safe and efficient screening and processing of emergency telephone calls requiring emergency action by public safety agencies. 

Pottawattamie County offers its employees a strong benefit plan at a reasonable cost. Our benefit offerings include health, dental, vision, life insurance, long-term disability, and other voluntary benefits.
To highlight some of our amazing benefits:
IPERS retirement; Unlike benefits from other retirement plans, IPERS benefits aren’t tied to the performance of the stock market. With IPERS, you don’t need to make complicated investment decisions for your retirement dreams to become a reality

Effective July 1, 2022, some exciting changes are coming to the 911 schedule!
Hours of work will be 12 hour shifts; 6:00 AM to 6:00 P.M. or 6:00 P.M. to 6:00 A.M. Employees will enjoy every other Friday, Saturday, and Sunday off!

Effective July 1, 2022, the starting wage for this position will increase to $23.27/hr.!

Selected applicants will be required to pass all phases of the hiring process that are listed below before final employment. If you are a veteran and qualify for veteran’s preference points, you will be required to provide copy of your DD-214.  You may attach to your application.

Essential Functions

Operates all radio consoles and ancillary equipment providing appropriate command, control and support information to public safety responders. Dispatches law enforcement, fire and emergency medical services personnel in adherence with established policies and procedures.  Tracks and documents current status of personnel and equipment dispatched.
Answers incoming emergency calls for service and obtains required information for a safe, efficient emergency response.  Enters all information regarding the incident into the Computer Aided Dispatch System.
Offers basic self-help pre-arrival instructions to callers in compliance with established protocol.
Monitors security cameras and alarms within the courthouse.
Answers incoming non-emergency administrative calls, obtains pertinent information from the caller and responds to requests for information or makes referrals as appropriate.
Operates the NCIC/I.O.W.A. systems terminal; providing support to authorized public safety personnel and agencies, in accordance with local, state and federal regulations.
Maintains forms, logs, dispatch related information, incoming/outgoing teletype messages, reports, to/from records and other files and records according to established procedures.
Maintains awareness of surrounding activities involving the other telecommunications operators and provides appropriate backup assistance.
Refers all complaints, media and public requests for information to the Director of Operations or designee.
Performs operator trouble-shooting and maintenance of console equipment and workstation furniture.
Serves as acting supervisor when specifically assigned.
Serves as Communications Training Officer when specifically assigned.
Participates in special projects and assignments that are directly related to the mission operations and/or maintenance of the center.  This includes but is not limited to staffing the mobile command center for scheduled or emergency events, emergency service call outs, public service events.
Performs other duties as directed or as the situation dictates.

Essential Knowledge, Experience, and Ability

Knowledge of and/or the ability to learn street locations and common places in Pottawattamie County and surrounding communities and cities.   Ability to meet minimum hiring standards as established by the employer.   Ability to learn the care and operation of the Communications Division equipment, including but not limited to, input and/or retrieval procedures for the Computer Aided Dispatch system, the NCIC/I.O.W.A. system, the Enhanced 911 system, and the geographical mapping system.   Ability to learn the policies, operating procedures and methods utilized in the operations of the Communications Division.   Ability to read, write and speak the English language proficiently and communicate clearly and effectively, both orally and in writing.   Ability to read maps to determine exact locations for dispatch.   Ability to perform job duties efficiently while managing frequent interruptions.   Ability to deal tactfully and efficiently with the general public, including those who are frightened, incoherent, hostile, under great stress or other related circumstances.   Ability to establish and maintain effective working relationships with governmental officials, law enforcement, fire and EMS agencies, supervisors and coworkers.    Ability to respond rapidly, effectively, and exercise sound judgment in emergency situations and to maintain the emotional composure necessary to organize work and  maintain a high level of productivity during periods of stress or high activity.   Ability to handle and maintain information of a confidential and sensitive nature.   Ability to differentiate between an emergency and non-emergency telephone call and/or call for service.   Ability to perform duties with a keen sense of accuracy and attention to detail.   Ability to follow oral and written instructions.  

Essential Education, Certification, and/or Licenses

Must be 21 years of age and be a graduate of an accredited high school or possess an equivalency certificate (G.E.D.)

Must obtain certification in CPR within six (6) months of the date of hire and maintain throughout the duration of employment.

Must obtain I.O.W.A./NCIC SYSTEM certification for the teletype within six (6) months of the date of hire and maintain throughout the duration of employment.

Must obtain Emergency Medical Dispatching certification within a time frame as established by the employer and maintain throughout the duration of employment.

Must obtain the forty (40) hour Basic Telecommunications State Certification through the Iowa Law Enforcement Academy within one (1) year from the date of hire.

Must attend continuing education training programs, complete training paperwork and meet all standards set forth by Federal, and State of Iowa law, and other certification programs required by the employer.

For me, it is the satisfaction of helping the community, and providing service both here and in Eastern Pottawattamie County at the Avoca Courthouse.

Lea, Treasurer
44 Years with Pottawattamie County
Lea photo